There is another outbreak of fake recorded message Amazon calls. Some state “Your Amazon Prime subscription is expiring and a payment of £79.99 will be taken or you can press 1 to cancel” etc…. Another that “after issues with Amazon Prime you are entitled to a refund of £39.99” and again press 1 and speak to an adviser etc. Some of these calls will take you to a fake Amazon advisor who will ask for personal details’ others are followed by a text to a fake Amazon login page. All are intended to steal your personal details. According to Norton 1 in 3 UK adults were victims of cyber-crime last year.
IGNORE ANY PHONE CALLS FROM AMAZON, CALL THEM IF WORRIED
Tips and Advice
- Unexpected Call? – Be very suspicious! Always contact Amazon using their number 0800 279 7234 to ask if there really is an issue
- Who to? – Only take calls personally addressed to you seriously. Any caller who does not know your name should be ignored
- Time pressure? – Fraudsters commonly use time pressure as a tactic to push you into making the wrong decision, if someone starts doing this it is often the sign of a scam
- Keep safe – Activate Two-Step Verification on your Amazon account. You do this by clicking on the “Your Account” area in the top right of the screen, then click on “Your Account”, then “Login & Security”, then “Advanced Security Settings Edit”, then “Get Started”
- Pay Safe – When you pay for any good or service over a £100 with a credit card you are protected by section 75 of the Consumer Credit Act from most fraud. This does not exist if you pay with a debit card or bank transfer. PayPal does have its own protection but is limited to 180 days and is not as all encompassing
- Personal means private! – Do not divulge personal details unless you are certain who you are sharing it with, and certainly not PIN numbers!
- Check – your statements regularly, if there any suspicious transactions act immediately and exactly follow this procedure:
- Report it – If you receive a fake Amazon email forward it to Amazon, using firstname.lastname@example.org
- Contact – your bank or credit card company if you have already given out financial details
- ID Protection – If you’re worried about identity fraud and would like to protect your identity contact CIFAS
- Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe
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