Amazon Calls Scam Alert

There is another outbreak of fake recorded message Amazon calls. Some state “Your Amazon Prime subscription is expiring and a payment of £79.99 will be taken or you can press 1 to cancel” etc…. Another that “after issues with Amazon Prime you are entitled to a refund of £39.99” and again press 1 and speak to an adviser etc. Some of these calls will take you to a fake Amazon advisor who will ask for personal details’ others are followed by a text to a fake Amazon login page. All are intended to steal your personal details. According to Norton 1 in 3 UK adults were victims of cyber-crime last year.

IGNORE ANY PHONE CALLS FROM AMAZON, CALL THEM IF WORRIED

Tips and Advice

  • Unexpected Call? – Be very suspicious! Always contact Amazon using their number 0800 279 7234 to ask if there really is an issue
  • Who to? – Only take calls personally addressed to you seriously. Any caller who does not know your name should be ignored
  • Time pressure? –  Fraudsters commonly use time pressure as a tactic to push you into making the wrong decision, if someone starts doing this it is often the sign of a scam
  • Keep safe – Activate Two-Step Verification on your Amazon account. You do this by clicking on the “Your Account” area in the top right of the screen, then click on “Your Account”, then “Login & Security”, then “Advanced Security Settings Edit”, then “Get Started”
  • Pay Safe – When you pay for any good or service over a £100 with a credit card you are protected by section 75 of the Consumer Credit Act from most fraud. This does not exist if you pay with a debit card or bank transfer. PayPal does have its own protection but is limited to 180 days and is not as all encompassing
  • Personal means private! – Do not divulge personal details unless you are certain who you are sharing it with, and certainly not PIN numbers!
  • Check – your statements regularly, if there any suspicious transactions act immediately and exactly follow this procedure:
  • Report it If you receive a fake Amazon email forward it to Amazon, using stop-spoofing@amazon.com
  • Contact – your bank or credit card company if you have already given out financial details
  • ID Protection –  If you’re worried about identity fraud and would like to protect your identity contact CIFAS
  • Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe

 

To report a fraud and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.

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