Amazon Calls Scam Alert

There is another outbreak of fake recorded message Amazon calls. Some state “Your Amazon Prime subscription is expiring and a payment of £79.99 will be taken or you can press 1 to cancel” etc…. Another that “after issues with Amazon Prime you are entitled to a refund of £39.99” and again press 1 and speak to an adviser etc. Some of these calls will take you to a fake Amazon advisor who will ask for personal details’ others are followed by a text to a fake Amazon login page. All are intended to steal your personal details. According to Norton 1 in 3 UK adults were victims of cyber-crime last year.


Tips and Advice

  • Unexpected Call? – Be very suspicious! Always contact Amazon using their number 0800 279 7234 to ask if there really is an issue
  • Who to? – Only take calls personally addressed to you seriously. Any caller who does not know your name should be ignored
  • Time pressure? –  Fraudsters commonly use time pressure as a tactic to push you into making the wrong decision, if someone starts doing this it is often the sign of a scam
  • Keep safe – Activate Two-Step Verification on your Amazon account. You do this by clicking on the “Your Account” area in the top right of the screen, then click on “Your Account”, then “Login & Security”, then “Advanced Security Settings Edit”, then “Get Started”
  • Pay Safe – When you pay for any good or service over a £100 with a credit card you are protected by section 75 of the Consumer Credit Act from most fraud. This does not exist if you pay with a debit card or bank transfer. PayPal does have its own protection but is limited to 180 days and is not as all encompassing
  • Personal means private! – Do not divulge personal details unless you are certain who you are sharing it with, and certainly not PIN numbers!
  • Check – your statements regularly, if there any suspicious transactions act immediately and exactly follow this procedure:
  • Report it If you receive a fake Amazon email forward it to Amazon, using
  • Contact – your bank or credit card company if you have already given out financial details
  • ID Protection –  If you’re worried about identity fraud and would like to protect your identity contact CIFAS
  • Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe


To report a fraud and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.

If you have found this article helpful please share it on Facebook or Twitter to help others stay safe from scams and fraud.

Never miss a Scam Alert – Sign-up here, it’s FREE