Amazon Prime Scam Alert

During Covid we have all depended on online shopping even more than ever. Unfortunately, fraudsters are using this fact to revive the fake automated call campaign claiming that a new Amazon Prime account has been opened and to “press one” to cancel the transaction. Anyone unfortunate enough to do this will be connected to a fraudster who will inform them that the subscription was fraudulently purchased due to a “security flaw” in their device. They will then ask for remote access to the device to fix this “flaw”. At this point the scammers would have the ability to download all sorts of nasties and steal personal information including bank and credit card information.


Tips and Advice

  • Unexpected Call? – Be very suspicious! Always contact Amazon using their number 0800 279 7234 to ask if there really an issue is
  • Who to? – Only take calls personally addressed to you seriously. Any caller who does not know your name should be ignored
  • Time pressure? –  Fraudsters commonly use time pressure as a tactic to push you into making the wrong decision, if someone starts doing this its often the sign of a scam
  • Keep safe – Activate Two-Step Verification on your Amazon account. You do this by clicking on the “Your Account” area in the top right of the screen, then click on “Your Account”, then “Login & Security”, then “Advanced Security Settings Edit”, then “Get Started”
  • Pay Safe – When you pay for any good or service over a £100 with a credit card you are protected by section 75 of the Consumer Credit Act from most fraud. This does not exist if you pay with a debit card or bank transfer. PayPal does have its own protection but is limited to 180 days and is not as all encompassing
  • Personal means private! – Do not divulge personal details unless you are certain who you are sharing it with, and certainly not PIN numbers!
  • Check – your statements regularly, if there any suspicious transactions act immediately and exactly follow this procedure:


Call Amazon on 0800 279 7234 to report the fraudulent transactions

Call your bank BUT do not use the word fraud but tell them that you “wish to dispute the transaction as you did not authorise it and you want to reverse the payment”

If you used a credit card, ask for “a refund under Section 75 of the Consumer Credit Act”, again as you did not authorise the payment

If you used a debit card, ask the bank to refund the money using the “chargeback rules”, (there is a limit of 120 days after purchase on chargeback).

Once you have requested for the payments to be reversed, then you can discuss with your bank or credit card provider that you are worried about your details being in the wrong hands.

  • Report it – If you receive a fake Amazon email forward it to Amazon, using
  • Contact your bank or credit card company if you have already given out financial details
  • ID Protection –  If you’re worried about identity fraud and would like to protect your identity contact CIFAS
  • Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisors will help you to stay safe

To report a fraud and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.

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