Apple Support Scam Alert

This is a bit of an “Oldie but Goldie” of the scam world but with two cases among the Reassura team in one week we felt we should highlight it.

As you can see above this isn’t one of their best attempts, grammar is at best strange and the email address looks very fishy, however other we have seen from appleid@……. for example, look quite legitimate. This one is asking you to click on a link which may download all sorts of nasties onto your computer. Others are phishing for your personal details. In the Norton 2017 Cybercrime Survey their research suggests that 34% of global PC users clicked on a scam link.


Tips and Advice

  • Don’t click! – Don’t download anything you don’t completely trust.
  • Don’t tell – do not enter personal information, Apple will never send you an email asking for personal information such as mother’s maiden name, full credit card number or CCV code.
  • Tell Apple – If you receive one please forward it to Apple at
  • Change your password – If you have already entered your details into a website that you believe may be a fake, immediately change your Apple password.
  • Stay UpToDate – ensure that your anti-virus software is updated and that your computer’s operating system is updated too.


To report a fraud and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.

Reassura is dedicated to helping raise awareness of scams and fraud along with the impact they have on their victims. Reassura’s team of specialist anti-fraud advisors are here to help members make better decisions and avoid falling victim to scams and fraud.

For further information or for advice and assistance regarding any potential scam, call Reassura on 0800 888 6400