Many of us are familiar with receiving a text from our banks asking us to call or confirm a transaction that they are worried might be fraud. So, it probably would not seem unusual to receive an automated call from your bank advising you that there is a suspicious payment of £600 and that you need to select an option to speak to someone about a refund. That someone will then ask for your card number, PIN and sometimes your internet banking credentials. Unfortunately, that someone is a fraudster looking to empty your accounts. According to UK Finance last year nearly £1 billion was stolen in unauthorised card transactions and remote banking fraud.
IF YOU GET AN AUTOMATED CALL FROM YOUR BANK, HANG UP AND CALL THEM INDEPENDENTLY
Tips and Advice
- Personal means private! – Do not divulge personal details unless you are certain who you are sharing it with, and certainly not PIN numbers!
- Contact – your bank or credit card company if you are worried about having given out financial details
- ID Protection – If you’re worried about identity fraud and would like to protect your identity contact CIFAS
- Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe
- To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool
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