DHL Urgent Delivery Notice

There are an increasing number of reports of very genuine looking emails from DHL informing recipients that they have a package coming. Recipients are surprised so they click on the attached invoice, this downloads a particularly nasty malware known as “Gandcrab”.  Once installed the malware will corrupt all your files and a payment in a digital currency is demanded. To give you an idea of how common ransomware attacks are in the UK according to Sonic Wall the average UK business faced 38 attacks a day in 2018.


Tips and Advice

  • Sender? – Fraudsters are great at spoofing email addresses, so it might say its from DHL Express but click on the address to see the full url
  • Who to? – Only take emails personally addressed to you seriously. Any email addressed Dear Client, Recipient etc should be ignored
  • Spot the scam – If the deal looks too good to be true, it’s a scam.
  • Time pressure? –  Fraudsters commonly use time pressure as a tactic to push you into making the wrong decision, if someone starts doing this it’s often the sign of a scam
  • Keep safe – Ensure that you have anti-virus protection, that it is up to date and switched on. However, it should be noted that with this ransomware there is currently no defence to!
  • Personal means private! – Do not divulge personal details unless you are certain who you are talking to
  • Read more – Great article
  • Contact – your bank or credit card company if you have already given out financial details
  • Still Unsure? – Call Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe


To report a fraud and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.

Reassura is dedicated to helping raise awareness of scams and fraud along with the impact they have on their victims. Reassura’s team of specialist anti-fraud advisors are here to help members make better decisions and avoid falling victim to scams and fraud.

For further information or for advice and assistance regarding any potential scam, call Reassura on 0800 888 6400

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