DPD & Royal Mail Text Scam Alert

Fraudsters are capitalising on Black Friday and Christmas present buying with a large-scale fake text and email campaign pretending to be DPD or the Royal Mail. The messages suggest that they have been unable to deliver the parcel and to click on a link to rearrange. One version of this scam just steals your personal information while the other also demands a small payment for redelivery, they don’t just take a small payment! These delivery scams are on the increase so please follow our tips and stay safe.


Tips and Advice

  • Spot the scam – avoid clicking on the email or links embedded within unexpected texts, unless you are 100% sure its genuine. Fraudsters are professional phishers!
  • The real deal? – If you are expecting a parcel then go to the email confirmation from the retailer and click on the tracking link to find out if there is a problem, DO NOT USE THE LINK ON THE TEXT
  • Personal means private! – Do not divulge personal details unless you are certain who you are sharing it with
  • Contact – your bank or credit card company if you have already given out financial details
  • Report spam texts – by texting CALL to 7726 and they will respond with some questions for details
  • ID Protection –  If you’re worried about identity fraud and would like to protect your identity contact CIFAS
  • Still Unsure? – Call Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe


To report a fraud and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.

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