Guide to Safely Booking Accommodation

Fraudsters adore the fact that everybody loves to travel and can’t resist a bargain. Unfortunately, the world of travel is riddled with scams looking to ensnare the unwary. Booking a hotel through a fake website, fraudsters hijacking the details of villas or using fake details to trick people into transferring money are all common occurrences. How common? Research suggests that even though Airbnb is one of the safer companies they may have had over a million cases of fraud.  ActionFraud had 100 cases a week in 2017 with average losses over £1500. Please read on to help stay safe.


Tips and Advice

  • Pay Safe – When you pay for any good or service over a £100 with a credit card you are protected by section 75 of the Consumer Credit Act from most fraud. This does not exist if you pay with a debit card or bank transfer. PayPal does have its own protection but is limited to 180 days and is not as all encompassing.
  • Where to rent from and how – Certain websites such as Airbnb and HomeAway have payment protection guarantees to protect you if you pay through their payment system. If an owner asks you to pay outside of the system, (even for a discount), do not do this as it’s a sure sign of a scam.
  • Legitimate hotel site? – Be very careful when clicking on hotel sites that you get the real one, almost every hotel has a number of parasite booking companies that feature their hotel that come up when you search and many also have fake sites, make sure you go to the real one
  • Spot the scam – If the deal looks too good to be true, it’s a scam.
  • Time pressure? –  Fraudsters commonly use time pressure as a tactic to push you into making the wrong decision, if someone starts doing this is often the sign of a scam
  • Follow the crowd – Does the villa/apartment have lots of reviews? If not be very cautious.
  • Personal means private! – Do not divulge personal details unless you are certain who you are talking to
  • Booking a package holiday – If you are booking a holiday with the flight and accommodation only use companies which are members of ABTA. Click on the link to check if they are members.
  • Contact – your bank or credit card company if you have already given out financial details
  • Still Unsure? – Call Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe


To report a fraud and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.

Reassura is dedicated to helping raise awareness of scams and fraud along with the impact they have on their victims. Reassura’s team of specialist anti-fraud advisors are here to help members make better decisions and avoid falling victim to scams and fraud.

For further information or for advice and assistance regarding any potential scam, call Reassura on 0800 888 6400

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