Every one of Halifax’s 17 million customers’ needs to be aware of a very convincing scam email that a Reassura member received yesterday. As you can see from the photo below it is very realistic, it avoids the sloppy grammar inherent in many others and it is also highly credible. Most high security websites are moving over to two factor authentication and here we find fraudsters using that very fact to try and trick the unwary into coughing up all their personal details and give access to their accounts. To give an idea of the size of the phishing threat in the UK, the National Cyber Security Centre in one month in 2017 blocked more than 746,000 phishing emails pretending to be from the NHS.
NEVER CLICK ON ANY LINK ATTACHED TO AN EMAIL UNLESS YOU HAVE TO! IF YOU THINK THE EMAIL IS GENUINE GO SEPARATELY TO THE WEBSITE AND CHECKOUT THE SITUATION
Tips and Advice
- Dear who? – Any email from your bank will be addressed to you by title and surname. Dear Sir/Madam/Client is a sign of a scam, texts are not personalized by the bank.
- Spot the scam – avoid clicking on the links embedded within unexpected emails, unless you are 100% sure its genuine. Fraudsters are professional phishers!
- Check the sender’s address – it should be quite straight forward, in this case the sender’s domain is @mail.com, clearly not a Halifax address. All Halifax addresses end Halifax.co.uk
- Link check – hover over the link to see the URL text, to see if it loos fishy, in this case it wants to take you to a website ending .gr. Halifax are highly unlikely to be hosting their sites in Greece! Always go to the main website of the organization separately to any link update your account if necessary
- Protect yourself – Anti-virus protection is essential, when investigating these links our protection not only blocked the site, but also when we insisted on going through blocked the malware download
- Keep safe – never give your Pin, passwords or banking codes to anyone requesting them
- Personal means private! – Do not divulge personal details unless you are certain who you are talking to
- Report it! – Strangely it is difficult to find a Halifax email address to send suspicious emails to, however you can call them on 0345 602 2160
- Contact – your bank or credit card company if you have already given out financial details.
- ID Protection – If you’re worried about identity fraud and would like to protect your identity contact CIFAS
- Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe
- To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040 or use theironline fraud reporting tool.
Reassura is dedicated to helping raise awareness of scams and fraud along with the impact they have on their victims. Reassura’s team of specialist anti-fraud advisors are here to help members make better decisions and avoid falling victim to scams and fraud.
Join Reassura either as:
- FREE member for scam alerts and newsletters to your inbox
- PREMIUM member for only £18 a year for all the alerts and unlimited access to our phone-based Fraud Advisors