HSBC Text Scam Alert

HSBC customers need to be wary of the latest phishing scam which is circulating. Potential victims receive a text message which looks as if it is from HSBC telling them that their account has been locked and that to restore access they need to visit a local branch or click on a link. Those fooled into clicking on the link are asked to enter their online bank details and so give the fraudsters easy access to their accounts. Also, one of the links Reassura checked out also tried to install malware on to our PC, these are very malicious links! To give an idea of the size of the phishing threat in the UK, the National Cyber Security Centre in one month in 2017 blocked more than 746,000 phishing emails pretending to be from the NHS.

NEVER CLICK ON ANY LINK ATTACHED TO AN EMAIL UNLESS YOU HAVE TO! IF YOU THINK THE TEXT IS GENUINE GO (i.e. NOT VIA THE LINK) SEPARATELY TO THE WEBISTE AND CHECKOUT THE SITUATION

Tips and Advice

  • Dear who? – Any email from your bank will be addressed to you by name. Dear Sir/Madam/Client is a sign of a scam, texts are nor personalized by the bank.
  • Spot the scam – avoid clicking on the links embedded within unexpected texts, unless you are 100% sure its genuine. Fraudsters are professional phishers!
  • Check the sender’s address – it should be quite straight forward and not convoluted, HSBC also lists the numbers that they send from, click to see
  • URL check – hover over the link to see the URL text. Go to the site, but not by using the link, and update your account if necessary
  • Protect yourself – Anti-virus protection is essential, when investigating these links our protection not only blocked the site, but also when we insisted on going through blocked the malware download
  • Keep safe – never give your Pin, passwords or banking codes to anyone requesting them.
  • Personal means private! – Do not divulge personal details unless you are certain who you are talking to
  • Report it! – If you receive such a message report it to your bank, with HSBC you can email phishing@hsbc.co.uk
  • Contact – your bank or credit card company if you have already given out financial details.
  • ID Protection –  If you’re worried about identity fraud and would like to protect your identity contact CIFAS
  • Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe
  • To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040 or use theironline fraud reporting tool.

 

Reassura is dedicated to helping raise awareness of scams and fraud along with the impact they have on their victims. Reassura’s team of specialist anti-fraud advisors are here to help members make better decisions and avoid falling victim to scams and fraud.

Join Reassura either as:

  1. FREE member for scam alerts and newsletters to your inbox
  2. PREMIUM member for only £18 a year for all the alerts and unlimited access to our phone-based Fraud Advisors

If you have found this article helpful please share it on Facebook or Twitter to help others stay safe from scams and fraud.