If you receive a text from your bank telling you there is a suspicious transaction on your account, and it is from the same number that they always text you from it should be comforting because the bank is on top of it. Unfortunately, for many it proves to be the beginning of a nightmare. Following the instructions on the message and calling the number has led in some cases to victim’s transferring money to a new account to keep it “safe”. In one case the victim showed the messages to their local branch and they were also fooled. Sadly, in this case the victim lost £920 and it is one of the many authorised payment frauds which have grown by 40% since the first half of 2018, a total of £207.5 million.
NEVER CALL THE NUMBER GIVEN IN A BANK TEXT MESSAGE USE THE NUMBER AT THE BACK OF YOUR DEBIT CARD
Tips and Advice
- Don’t click – on any link in an email or text message, go independently to your account to see if any action is required
- Dear customer? – Most scam emails are not addressed personally, so avoid any emails or texts which do not address you by name
- If in doubt – call your bank using the number on the back of your card
- Personal means private! – Do not divulge personal details unless you are certain who you are sharing it with, and certainly not PIN numbers!
- Report spam emails – Your email inbox will have a spam button, this is one of the main ways Outlook, Gmail etc. machine learn on how to block spammers
- Report spam texts – by texting CALL to 7726 and they will respond with some questions for details
- Check your bank account – Regularly check your accounts to make sure there are no rogue transactions
- Still unsure? – Join Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe
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