Parcel Delivery Scam Alert

Online shoppers are getting caught out by fake emails claiming to be from parcel delivery companies such as Royal Mail and DHL. The email asks you to click on a link which takes you to a fake site which requests personal data including bank details. This is one of those scams which reappears every few months but with most of us using online shopping we are all vulnerable. Black Friday is on the 29th November this year and with UK shoppers expected to spend even more than last year’s £1.23 billion over that weekend.


Tips and Advice

  • Don’t click! – on any link, go independently to that delivery company’s website and enter the parcel number that the online shop has provided to see if any actions are required
  • Sender? – Fraudsters are great at spoofing email addresses, so it might say its from DHL Express but click on the address to see the full URL
  • Who to? – Only take emails personally addressed to you seriously. Any email addressed Dear Client, Recipient etc should be ignored
  • Time pressure? –  Fraudsters commonly use time pressure as a tactic to push you into making the wrong decision, if someone starts doing this it is often the sign of a scam
  • Keep safe – Ensure that you have anti-virus protection, that it is up to date and switched on.
  • Personal means private! – Do not divulge personal details unless you are certain who you are talking to
  • Report it – to DHL, click here, Royal Mail send to
  • Contact – your bank or credit card company if you have already given out financial details
  • ID Protection –  If you’re worried about identity fraud and would like to protect your identity contact CIFAS
  • Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe
  • To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool


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