Payment Went Wrong Scam Alert

Fraudsters are using both TV licensing and car tax among their latest tricks to steal your personal and financial details. There are a lot of emails circulating with titles such as “TV Licensing Customer Service: Oops! Something went wrong” or suggesting your bank has declined the latest Direct Debit payment from the “DVLA” asking the recipient to follow a link to update and verify their billing details. The link takes you to a very near copy of the real website and asks for a lengthy list of personal data and credit/ban card numbers. There have been over a 1000 reports of theses scams to ActionFraud this year and given the high level of underreporting we estimate the number of cases to be over 20,000.


Tips and Advice

  • Dear who? – The TV licencing department will address you by name. Dear Sir/Madam or your email address is a sign of a scam
  • Spot the scam – avoid clicking on the email or links embedded within unexpected emails. Unless you are 100% sure that TV Licensing are supposed to contact you. Fraudsters are professional phishers!
  • Check the email address – it should be Changes to characters, symbols are a sign of an illegitimate email
  • URL check – hover over the link to see the URL text. The genuine site is anything else is a scam. Go to the site, but not by using the link, and update your account if necessary
  • No direct Debit? – If you don’t have a direct debit set up with TV Licencing, they will not contact you via email to ask for personal information in this way
  • Pressure – you might read in the email that your TV viewing is at risk of being disconnected if you don’t submit the information now. Genuine TV Licencing correspondence would not resort to urgency tactics
  • Protect yourself – Use your spam filter. If you suspect a phishing email, send it to your spam folder. This helps to prevent unwanted emails landing in your inbox
  • Personal means private! – Do not divulge personal details unless you have to, the first phase of fraudsters attack from streaming is by getting you to fill in online forms to steal your personal information
  • Contact – your bank or credit card company if you have already given out financial details
  • Still Unsure? – Call Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe
  • To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool


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