PayPal Scam Alert

When you sell something through eBay, Gumtree, Depop or even Bump it’s essential that you choose a safe way to receive the funds. However, fraudsters have created another scam to make people think that the funds are safe, so they send the goods, but they are not and the goods disappear. This week we helped someone about to send £200 trainers to a fraudster that hadn’t paid.

The scam works by the fraudster suggesting using PayPal goods and services service, this is a great service to protect buyers and sellers, however the fraudsters send a fake email to the seller telling them that funds have been received when none have been sent. In this case the seller would have lost the £200 trainers. The email as you can see below is very convincing but means nothing. The PayPal goods and services service is great but read on to use it safely. According to Experian ecommerce fraud grew by 30% last year.


Tips and Advice

  • Who is it from? – Ok, so the first give away is the email address of the sender paypalireland…… is clearly not a PayPal email address
  • Too good to be true? – Yes, it’s a scam, if the buyer is overpaying it’s a big red flag
  • Buyer asks to pay “differently” – Some marketplaces such as Bump have their own payment system with protection, usually at a cost, if the buyer or seller suggests transacting outside if these it’s a bad sign and could well be a scam
  • Only send to PayPal address – as a seller you lose the PayPal protection if you send the goods to a different name or address than the buyers PayPal account, so only send to those!
  • Read More –  PayPal has a good guide for sellers, click here to read
  • Report it to PayPal – using their email address;
  • Contact – your bank or credit card company if you have already given out financial details
  • ID Protection –  If you’re worried about identity fraud and would like to protect your identity contact CIFAS
  • Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe
  • To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040 or use theironline fraud reporting tool


Reassura is dedicated to helping raise awareness of scams and fraud along with the impact they have on their victims. Reassura’s team of specialist anti-fraud advisors are here to help members make better decisions and avoid falling victim to scams and fraud.

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  2. PREMIUM member for only £18 a year for all the alerts and unlimited access to our phone-based Fraud Advisors

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