Scam Alert: Your McAfee Subscription Has Expired

We are seeing a lot of this fake alert which is basically just another social engineering/phishing attack. Anti-virus software is our first line of defence for our PCs and Android phones. Any message suggesting that such protection is about to end easily panics all of us into clicking when we shouldn’t.

If you do click you are taken to a page asking for credit card details to renew. The pop-up is generated by malicious adware which has got on to your PC, normally “attached” to free software that you have downloaded. The real notice would take you to the McAfee site. According to Norton more than 17 million Brits were hit by cybercrime last year with cumulative losses of £4.6 billion.


Tips and Advice

  • Genuine? – The best way to check is by opening your McAfee program, not from the link but from your home screen/list of programs and checking how long is left on your subscription.
  • Who are you paying? – If your subscription does need renewing do it through the McAfee program on your PC, or by buying from a reputable seller online
  • Don’t click on any links to update your details unless you are 100% sure that the request is genuine, nb 99% are not! Fraudsters main route into your accounts is by information gained by phishing. See our guide
  • What are you downloading? – Always be careful when installing software, always opt for the “Custom Installation” and untick anything that is not familiar.
  • Get rid of Adware – If you keep getting the pop-up read this guide on how to remove.
  • Contact your bank or credit card company if you have already given out financial details.


To report a fraud and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.

Reassura is dedicated to helping raise awareness of scams and fraud along with the impact they have on their victims. Reassura’s team of specialist anti-fraud advisors are here to help members make better decisions and avoid falling victim to scams and fraud.

For further information or for advice and assistance regarding any potential scam, call Reassura on 0800 888 6400