SIM Swap Scam Alert

SIM swap fraud is one of the most dangerous frauds and yet one we generally know least about. We rarely think about the SIM card inside the phone except when we get a new one. However, the SIM is the access point to taking over someone’s phone number and once they do that, they can gain access to all their online accounts. SIM swapping occurs when a fraudster contacts your mobile carrier and convinces them that they are you using personal data that they have found on you. Once your phone number is on a new SIM all your incoming calls and texts will be sent to whatever phone the SIM is in. Is that a big deal? Yes, most of us have bank, email and social media accounts linked to our phones, fraudsters can very quickly have passwords reset, pass two factor authentication etc and takeover all your online accounts and wreak havoc. According to Actionfraud the average UK SIM swap fraud victim lost £4,000 last year.


Tips and Advice

  • How to set up a PIN – This varies depending on your mobile and network. Here are the links for the most popular networks: Vodafone, O2, EE, 3
  • Personal means private! – Do not divulge personal details unless you are certain who you are talking to, fraudsters need your personal data to do the swap, so keep your data safe
  • How do I know if I am a victim? – If your mobile no longer has service, if you receive a text message saying your SIM card has been changed or is no longer active then contact the customer services of your provider immediately
  • Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisors will help you to stay safe
  • To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040   or use their online fraud reporting tool


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