Sky Customers Scam Alert

Sadly, Dear Sky Customers Congratulations are not in order, a lot of people are receiving either a pop-up or a text message claiming to be from Sky and offering the lucky respondents to a market survey a great prize. There is no great prize, in fact you lose control of your personal data as this is yet another phishing attempt by fraudsters. Phishing, (online identity theft),  is still growing APWG research show that the number of unique phishing sites rose 46% in 2018.


Tips and Advice

  • Sender? – Fraudsters are great at spoofing email addresses but in this case you can clearly see it’s not from Sky
  • Who to? – Only take emails personally addresses to you seriously. Any email/text addressed Dear Client, Recipient etc should be ignored
  • Time pressure? –  Fraudsters commonly use time pressure as a tactic to push you into making the wrong decision, if someone starts doing this is often the sign of a scam
  • Keep safe – Ensure that you have anti-virus protection, that it is up to date and switched on. However, it should be noted this ransomware there is currently no defence to!
  • Personal means private! – Do not divulge personal details unless you are certain who you are talking to
  • Contact – your bank or credit card company if you have already given out financial details
  • Still Unsure? – Call Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe
  • To report a fraud and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.


Reassura is dedicated to helping raise awareness of scams and fraud along with the impact they have on their victims. Reassura’s team of specialist anti-fraud advisors are here to help members make better decisions and avoid falling victim to scams and fraud.

For further information or for advice and assistance regarding any potential scam, call Reassura on 0800 888 6400

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