Reassura Guide: Essential Tips on Scam Texts and Emails

Scam Texts and Emails from Banks and Online subscriptions!

Sorting through my emails last week, I deleted yet another scam email. This time claiming to be from Outlook, the email informed me that I had been locked out of my account and needed to “follow the links” to reopen my account. The links, of course, asked for personal details such as my username and password.

I had tested this by logging into my Outlook account successfully and therefore confirmed my suspicion that it was a scam. I also knew that if I did ever get logged out of my account, I could follow the proper options that would appear when I attempted to log on.

I have also received false emails claiming that my PayPal and Ebay accounts were locked or had been “compromised” and that I had to enter my details to access them again. I forwarded the PayPal email to PayPal and received a reply confirming that it was a scam and thanking me for sending them a useful clue about who was misusing their name.

As ever, it worth remembering that genuine banks and companies will not ask you for personal details such as;

  • – your full Pin or any online banking passwords over the phone or via email
  • – asking you to email or text personal or banking information
  • – send an email with a link to a page which asks you to enter your online banking log-in details
  • – ask you to carry out a test transaction online
  • – provide banking services through any mobile apps other than the bank’s official apps

Reassura is dedicated to helping raise awareness of scams and fraud and the impact they have on their victims.  Reassura’s team of specialist anti-fraud advisors are on-hand to offer advice designed to help individuals make better informed decisions and avoid the unpleasant consequences of becoming a victim. For further information visit: or call 0800 888 6400