Top eBay Seller Scam Alert

One of eBay’s top-rated sellers is looking increasingly like a scam. The seller which has feedback from 16477 customers and a 97.8% rating has an increasing number of customers who have not received their goods, in particular Nintendo Switches and the latest mobiles. Buyers are sent confirmations and tracking numbers, which turn out to be unrecognised and the goods never arrive. When Reassura tried to call the seller the phone was repeatedly not answered or quickly cut off. The seller still has their eBay Shop site up but no products for sale, however they still have over 1000 different items for sale on Amazon, where in the last 12 months they have a 95% positive rating from over 1000 customers. Normally one of our key pieces of advice is to follow good reviews, however this shows you need to go deeper, and it also shows how we need to understand the buyer protection that market places like eBay and Amazon give the buyer. If we compare the first 6 months of 2018 to the previous year the number of cases of authorised payment frauds increased by 76% in the UK


Tips and Advice

  • Pay Safe – When you pay for any good or service over a £100 with a credit card you are protected by section 75 of the Consumer Credit Act from most fraud. This does not exist if you pay with a debit card or bank transfer. PayPal does have its own protection but is limited to 180 days and is not as all encompassing
  • PayPal is best for eBay  – Ordinarily as mentioned above, paying with a credit card is the most safe, however for eBay the Buyer Protection only kicks in if you pay through PayPal or if your credit card payment was processed by PayPal, this is very confusing and we recommend using a PayPal account to pay on eBay as it is also required if you need to use the resolution centre
  • Who to buy from and how – We always say follow the crowd and follow the well-reviewed sellers however this case shows how you need to go a little deeper and check what the most recent reviews have said about the seller, see the picture below:
  • Spot the scam – If the deal looks too good to be true, it’s a scam.
  • eBay Buyer Protection – The good news is that if you report to eBay within 30 days of the estimated delivery date that there is a problem and you pay through PayPal then their buyer protection kicks in.
  • How to get your eBay Refund – Firstly, contact the seller via your Purchase History in My eBay, select Contact Seller under More Actions and then select the reason. If the seller does not contact, you within 48 hours or does not resolve the issue within 8 days then return to My eBay and select Ask us to step in and help
  • Contact – your bank or credit card company if you have already given out financial details
  • ID Protection –  If you’re worried about identity fraud and would like to protect your identity contact CIFAS
  • Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisor’s will help you to stay safe
  • To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040 or use theironline fraud reporting tool


Reassura is dedicated to helping raise awareness of scams and fraud along with the impact they have on their victims. Reassura’s team of specialist anti-fraud advisors are here to help members make better decisions and avoid falling victim to scams and fraud.

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