Unwanted Text Messages Scam Alert

As users become smarter about spotting phishing attempts in emails, fraudsters are increasingly using text messages to catch us out. We get a lot of calls about unexpected text messages and their validity and so we thought it was worth highlighting a way that iPhone users can filter messages from unknown senders. This tip works very well but users should be aware that it will filter all texts from numbers outside of your contacts, so if your bank, Royal Mail, Uber etc send you a text, you will not be notified and should check the “unknown” folder regularly. Similarly add the number your bank uses to texts to your contacts.


Tips and Advice

  • How to turn on filter – Simply: Go to Settings > Click on Messages > Scroll down to “Message Filtering” and slide-on the “Filter Unknown Senders” slider
  • What happens now? – Your iPhone will still notify you in the same old way whenever one of your contacts sends you a text, but if it is from any number it will not notify you but will put it in the “Unknown Sender” folder
  • How to see Unknown Sender Texts – When you click on messages, just below the search box you will see “Contacts & SMS” and “Unknown Senders”, just click on the “Unknown Senders” to check that folder
  • Personal means private! – Do not divulge personal details unless you are certain who you are communicating with
  • Contact – your bank or credit card company if you have already given out financial details
  • ID Protection –  If you’re worried about identity fraud and would like to protect your identity contact CIFAS
  • Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisors will help you to stay safe
  • To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.


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