If you are a customer of Virgin TV, telephone or mobile then you need to be aware that the personal details of 900,000 customers has been accessible for ten months and is known to have been accessed. The information did not contain passwords or bank details, but other information is still very useful to cyber criminals. According to Selfkey at least 7.9 billion records have been exposed through data breaches since 2019.
VIRGIN MEDIA CUSTOMERS MUST BE EXTRA VIGILANT TO ANY EMAIL/SMS ASKING FOR PERSONAL INFORMATION OR TO CLICK ON LINKS
Tips and Advice
- Change your Virgin password – Unfortunately, most of us use the same password and that is too risky please watch the Reassura Guide to Strong Passwords video
- Don’t Click – on any link in an email or text that you are not 100% sure is genuine, always go independently to their website and log in to execute any action
- Regularly – check your bank and credit card accounts for suspicious activity. If you find any contact the bank or credit card company immediately using the number on the back of the card
- Be extra vigilant – for phishing emails as opportunistic cybercriminals send out millions of phishing emails when there is a major data breach trying to con the unwary into logging into a fake site so they can steal your details
- Enable 2-factor authorisation – on any online account where it is available. Although having to enter a code from a text message or email may be momentarily inconvenient it sure beats being scammed!
- ID Protection – If you’re worried about identity fraud and would like to protect your identity contact CIFAS
- Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisors will help you to stay safe
- To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.
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