As the pandemic has changed how many of us communicate, WhatsApp has been one of the winners with a 40% increase in users. However, there are messages circulating which if you receive one will crash your app and even uninstalling and reinstalling will not fix it. These messages contain “crash codes” which send your WhatsApp into a deadly loop. The problem is fixable but will result in the loss of all chat histories, which for many people using it to communicate with customers or colleagues can be very damaging.
PROTECT YOUR WHATSAPP ACCOUNT
Tips and Advice
- How to prevent– Open WhatsApp > Settings > Account > Privacy > Groups, change Groups setting so that only contacts can add you to a group
- How to recover from it – If you have received one of these crash codes then you need to login to the web based version of WhatsApp, block the person who sent it and then delete the message. This will give you WhatsApp back, but chat history will be lost
- Personal means private! – Do not divulge personal details unless you are certain who you are talking to
- Report it! – If you receive such a message report it to WhatsApp by opening the app > Settings > Help > Contact Us
- Still Unsure? – Join Reassura 0800 888 6400 and one of our fraud advisors will help you to stay safe
- To report a fraud – and receive a police crime reference number call Action Fraud on 0300 123 2040 or use their online fraud reporting tool.
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